Terms and Conditions

Goods

Goods are always described as accurately as possible in terms of composition, colour, materials used etc etc.
Weights where stated are +-5g accuracy.
Pictures are usually taken with a Nikon D3000 on “Natural” colour balance. However, displayed colours are of course dependant on the monitor used to view this site.

Delivery

I use a flat rate postal cost model and your purchase will be dispatched via 1st class Royal mail within 3 working days after purchase. (There are times when this deadline will not be met, due to holidays, illness etc, and if you order is over £50 in value, 1st Class “signed for”  will be used at no extra cost).
My shipping charges are based on Royal Mail 1st class Prices, and are subject to change as and when Royal Mail increase prices.

If your order contains goods that are out of stock, I will refund as I’m not restocking at this time.

As at 03/01/2014

  • UK Customers: for “Small and Light” products – £1.20 (this tips over to the “Small Parcel” rate at 5 products)
  • UK Customers: for “Small Parcel” products – £3.50
  • EU Customers: Flat rate – £5.50
  • USA/Canada Customers: Flat rate – £10.50
  • Aus/NZ Customers: Flat rate – £12.50

Please note that if you are an international buyer outside the Eurozone, you may have to pay a customs charge on receipt of your package.

Payments

We are not VAT registered, no tax is applied at point of sale.
(See however this page on the new EU VAT regulations around downloads)

I currently accept credit and debit cards via PayPal; one of the most widely accepted and safest ways to pay on-line.

If you are concerned about or cannot pay via PayPal, I also accept cheque payments and can also take remote payment over the phone via the Payatrader virtual terminal system from UK buyers only.

Please note that international buyers must use PayPal.

If I see you when we are out and about, at shows we accept cash, cheque and card payments via our iZettle Chip and PIN device.

Returns Policy

You have the right to cancel an order for any reason within seven days of receipt of the goods.
Providing that unwanted goods are received back to me in unused and resaleable condition within seven days of delivery, I will refund payment for the goods.

Orders placed through PayPal will be refunded to your PayPal account, usually directly to your credit or debit card.
Orders placed by other means will be refunded as per that payment method.

Refunds will be made within 30 days of return of goods.

I cannot accept liability for returned goods lost or damaged during transit. Please package the goods carefully to avoid damage, and to return them by recorded delivery, registered post, or by courier. Proof of postage cannot be accepted as proof of delivery.

Please remember to include your name, address, and a copy of your purchase receipt with the returned items.

I will not refund the postage cost of returned orders.

In the unlikely event that you receive damaged or faulty goods, please notify us within 7 days of receipt, and we will dispatch a replacement order on return of the faulty items.

All pattern sales are final.

Privacy Policy

I will never disclose buyers’ information to third parties. I know just how annoying that is!
If you subscribe to my mailing list, I will not pass on your email address to any third party, nor use it for any reason other than to update you on news about shows, my products or my services.
If you purchase from me, you consent for use to send you news as described above.
If you wish to opt-out of direct marketing e-mails, please e-mail opt-out@fibresexotica.co.uk and I will remove you from the mailing list within 48 hours.

Copyright

The content & images on this website are copyright of Fibres Exotica (except where stated in regards to patterns, wherein copyright is explicitly stated)

Nothing herein should be reproduced, distributed, or used in any other way without our prior written consent.

©2010-2016  fibresexotica.co.uk.  All rights reserved

2 thoughts on “Terms and Conditions

  1. Hi, Nikki
    I am coming to WAWS on Sunday and wondered if you could bring along your Cobolt blue skeins of Kiran…yarn 143, I think! I’m not sure how much I’d want to buy, so could you bring three skeins for me to see?
    Yours hopefully, Ruth

    1. They are packed and coming with! 🙂

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